MyCamperVan store is currently CLOSED. Click here for updates on our move and planned re-opening!


Frequently Asked Questions:

Q: What is your normal delivery turn-around?

A: In order to offer such a wide range of personalised options most are printed on demand. We endeavour to turn-around orders within 3-5 days, unless there is exceptional demand or bank holidays where it may take a couple of days longer. If your order is urgent, please let us know and we'll try to accommodate your needs.

Q: Do you ship to USA and Canada?

A: Unfortunately we are unable to ship to North America at the moment due to the prohibitive costs of product liability insurance. 

Q: I can't see my van model or colour?

A: If there's something you'd like to see on our products, please send us an email to as we may already have that design within our image library, but not yet in our product catalogue.


Q: Can I have a VW logo on my personalised product?

A: VW is a registered trademark owned by Volkswagen and we do not have their permission to use their trademark. 

Q: What happens if my order is lost or damaged in the post?

A: Notify us immediately if your order has been been damaged in transit or if it hasn't arrived. Please refer to our Returns, Refunds and Exchanges policy.

Q: When I received my order, it wasn't what I expected.

A: We want you to be 100% satisfied with your MyCamperVan purchase. If not, please refer to our Returns, Refunds and Exchanges policy.

Q: How durable is the printing on personalised products?

A: All the personalised products i.e. mugs, coasters, placemats, cushion covers, bunting etc are printed using a process called dye-sublimation. During this process, the product is heated to approximately 160-200C, the ink from the transfer vaporises and infuses onto the surface of the product at a molecular level. Once cooled, the print is permanent and cannot be removed without destroying it.

Q: Do you have a shop/showroom we can visit?

A: We are an online business only and do not have anywhere to view our product, especially as the majority of our range is printed to order.

Q: Can I collect my order from your premises?

A: Only by arrangement and upon confirmation that the order is complete - we do not hold stock of finished product as most is made to order.

Q: Do you make special commissions e.g. events, clubs, weddings etc?

A: Yes, we'd be happy to discuss making products for special events and occasions where there are multiple quantities of the same design. Please contact us with details of your requirement i.e. product types / quantities.

Q: Can I make a copy of your designs?

A: No, all designs are copyright is owned by MyCamperVan. MyCamperVan is a registered trademark in the UK. If you would like to discuss licensing arrangements please contact us.